FAQs

Is ordering with Go Memorabilia safe ?

All our online purchases are handled by SSL certificate embedded software that ensure all your details are safe. Card transactions are handled by Braintree Payments in a secure environement. Gomemorabilia is complaint with the Payment Card Industry Data Security Standard. (PCI-DSS).

What is your Privacy Policy ?

We will never disclose, sell or rent your information to third partys for any reason. Through our SSL certificate your personal information, including card details, remain private and secure. We do not store your card details. We may email you occasionally regarding new products or offers. You will have option in the email to unsubscribe from this service.

What is a Cookie ?

A cookie is a small data file that is temporarily stored by your browser on your computer hard drive. As with most websites, utilising such cookies offers you a better service and an improved browsing and shopping experience. If you prefer not to use cookies, this can simply be adjusted within your web browser.

What is your Return Policy ?

If you need to return an order please contact us within 20 working days of receiving it. Depending on what the problem is we will start one of the following 2 actions :

• Order received is wrong / damaged / faulty. All postage costs will be covered. Before making the return please contact us with the order details, we can then give you a correct return address.  Once we have received your return a replacement will be despatched to you. Alternative to a replacement is your entitlement to have a full refund. You will be kept up to date with progress throughout the return process which will be carried out as quickly as possible.
• You no longer want the Order. You must cover your own postage return cost.  Before making the return please contact us with the order details, we can then give you a correct return address. The item must be returned in the new condition it was received. Items being returned  with a value of over £20.00 should be posted by Recorded Mail. When the return has been received and inspected you will then be fully refunded.  You will be kept up to date with progress throughout the return process which will be carried out as quickly as possible.
  
• Click here for Contact details.

My Order has not arrived

• United Kingdom & Ireland. If your order or any part of your order has still not arrived after 10 days please contact us and we will start to investigate the problem.
• Rest of the World. If your order or any part of your order has still not arrived after 2 weeks please contact us and we will start to investigate the problem.

It would be helpfull in both caes if you could provide us with your name and Order Number.

What Delivery Services do you offer ?

Please see our Delivery Page for details.

I had a problem with my computer during the ordering process

If you experienced a problem during any part of the order payment/checkout process (e.g. your computer froze), please do not hesitate to contact us. It would be helpful if you could provide us with your name, address, the date and time of your order attempt/s and an Order Number (if you have one). We will be able to resolve this problem with you.

Can I make my payment over the telephone ?

Yes. You are welcome to call us on 07787 454328. If your outside the United Kingdom: 0044 7787454328. Our office hours are Mon-Fri 9am-6pm. (UK Time).

Can I make my payment by cheque ? – United Kingdom only.

Yes. Please call before sending your cheque: 07787 454328.  An address to send to will be given and the details of your order will be confirmed. We accept cheques from all leading UK Banks and Building Societies. Please allow 3 working days from receiving, for cheque clearance before we progress with your order. You will be kept informed of order progress from the day we have received the cheque.

I would like further details on an item that I am interested in ?

• We welcome all your queries. Please contact us by telephone or email.
• Click here for Contact details.

International Shipping and Currencies

We are a UK based and can ship to almost all countries. Our prices are shown as default in British Pounds with the options of being displayed in US $, Australian $, and Euros €. Payment amount will be automatically converted during the payment process at the current conversion rate for that currency. If your currency is not one of these please Contact us for more information.